Terms & Conditions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account created by a User upon successful registration on the Platform.
• "Balance" means the total of real-money funds and bonus funds (where applicable) held in a User's Account at any given time.
• "Bonus Funds" means promotional credits awarded by gaya11 under specific promotional terms and subject to wagering requirements before they may be withdrawn.
• "Real Money Funds" means funds deposited by the User using an approved Indonesian payment method, which have cleared and been credited to the Account.
• "KYC" means Know Your Customer — the identity verification process required by gaya11 before withdrawal of funds or upon request by the Platform.
• "Services" means all gaming products, betting markets, promotions, customer support, and related features made available on the Platform.
• "Prohibited Jurisdiction" means any territory from which access to or use of online gambling services is prohibited by applicable law.
• "Wagering Requirement" means the total amount a User must wager — expressed as a multiple of the bonus amount (and, in some cases, the deposit) — before any bonus-derived winnings become eligible for withdrawal.

To register and maintain an Account on gaya11, you must at all times satisfy the following eligibility criteria:

• You must be a natural person and a resident of Indonesia.
• You must be at least 21 years of age. By registering, you warrant and represent that you meet this age requirement. gaya11 reserves the right to request documentary proof of age at any time, and to suspend or permanently close any Account where the age requirement is not satisfied.
• You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• You must not be an employee, director, officer, agent, or otherwise affiliated with gaya11 or any of its associated companies, suppliers, or gaming providers.
• You must not be accessing the Platform from a Prohibited Jurisdiction. It is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction of residence.
• You must not have been previously suspended or banned from the Platform for any reason.

Each eligible individual may open only one Account on gaya11. The opening of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, Indonesian residential address, valid email address, and active Indonesian mobile phone number. You undertak e to keep this information up to date at all times. Providing false, misleading, or incomplete registration details is grounds for immediate Account suspension and forfeiture of any Balance.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. gaya11 will never ask you for your password via email, live chat, or any other channel. You must notify our support team immediately at [email protected] if you suspect any unauthorized access to your Account.

gaya11 operates a mandatory Know Your Customer (KYC) verification process to confirm the identity and eligibility of all members. KYC verification must be completed before any withdrawal request is processed. We may also require KYC documentation at any point during the lifetime of your Account, including at registration, upon a change of personal details, or when unusual account activity is detected.

Documents required for KYC verification typically include:

• Proof of Identity: A clear photograph or scan of your Indonesian National Identity Card (KTP), passport, or driving license. The document must be current, valid, and clearly legible.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence issued within the past three months and displaying your full name and Indonesian residential address.
• Proof of Payment Method: Where required, confirmation that the payment method used to deposit funds belongs to you — for example, a screenshot of your BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay account displaying your name.

gaya11 is committed to processing KYC submissions promptly. Standard verification is completed within one to three business days of receipt of all required documents. We reserve the right to request additional documentation where necessary.

gaya11 accepts deposits in Indonesian Rupiah (IDR) via the following approved payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.

Minimum and maximum deposit limits vary by payment method and Account tier. Current limits are displayed on the deposit page within your Account. gaya11 reserves the right to amend deposit limits at any time without prior notice.

Deposits are generally credited to your Account within minutes of a successful transaction. However, processing times may vary depending on the payment provider and network conditions. gaya11 is not responsible for delays caused by your bank or e-wallet provider.

By making a deposit, you confirm that:

• The funds you are depositing are not derived from any illegal or criminal activity.
• You are the rightful owner of the payment method used.
• You are depositing for the purpose of genuine gameplay and not for the purpose of money laundering, structuring, or any other financial crime.

gaya11 reserves the right to apply enhanced due diligence to large or unusual deposits and to request source-of-funds documentation where appropriate.

Withdrawals may only be made to a payment account registered in your own name and, where applicable, to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and unauthorized fund transfers. gaya11 does not process withdrawals to third-party accounts under any circumstances.

All withdrawal requests are subject to the following conditions:

• Your Account must have completed KYC verification before any withdrawal is approved.
• Your Account must not be under any active investigation or security review at the time of the request.
• Any applicable wagering requirements on bonus funds must be fulfilled before the associated winnings can be withdrawn.
• The withdrawal amount must meet the minimum withdrawal threshold applicable to your chosen payment method, as displayed in the withdrawal section of your Account.

Standard withdrawal processing time at gaya11 is among the fastest in the Indonesian market, with most requests completed within three to ten minutes for verified accounts. Processing times may be longer during periods of high traffic or where additional security checks are required. Bank transfers via BCA, BRI, BNI, Mandiri, and CIMB Niaga are subject to the respective bank's cut-off and processing schedules, particularly outside standard banking hours (WIB).

gaya11 offers a range of bonuses and promotional offers to eligible members. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, as well as the general bonus policy set out in this section. In the event of any conflict between individual promotion terms and these general Terms, the individual promotion terms shall prevail.

The following general conditions apply to all bonuses unless otherwise stated:

• Bonuses are available to eligible members only. New member welcome bonuses are available once per person, household, IP address, and payment method.
• All bonuses are subject to a wagering requirement, which must be met in full before any winnings derived from bonus funds may be withdrawn. The specific wagering multiplier, eligible games, time limit, and minimum odds (for sports betting bonuses) are stated in the individual promotion terms.
• gaya11 reserves the right to withdraw, amend, or terminate any promotional offer at any time and without prior notice. This includes cancelling bonuses already credited where abuse or breach of these Terms is suspected.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly permitted by the applicable promotion terms.
• Where a User has both Real Money Funds and Bonus Funds in their Account, Real Money Funds are used first for wagering, followed by Bonus Funds.
• Any indication of bonus abuse — including but not limited to coordinated wagering patterns, exploitation of technical errors, or use of multiple accounts — will result in immediate cancellation of all bonuses and may lead to Account suspension.

Seasonal and event-based promotions, including those tied to Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day, are governed by the same general bonus policy unless their individual terms state otherwise.

All games available on gaya11 — including live casino games, sports betting markets, slot titles, togel (Indonesia's traditional numbers lottery) draws, and sabung ayam (cockfighting live-match betting) — are governed by the specific rules of each game or market as displayed on the Platform. It is your responsibility to familiarize yourself with the rules of any game or market before participating.

The following general gameplay conditions apply across all products:

• All bets and game transactions are final once confirmed. gaya11 does not accept requests to void or reverse confirmed wagers except in the specific circumstances described in individual product rules (for example, a match abandonment policy in sports betting).
• In the event of a technical malfunction or system error during gameplay, gaya11 reserves the right to void the affected round or bet and return the wagered amount to the User's Account. No further compensation will be owed.
• gaya11 sports betting markets, including those covering BRI Liga 1, EPL, Champions League, AFF Cup, and other competitions, are governed by the sports betting rules published in the help section of the Platform. Rules regarding mix parlay (multi-leg accumulator) bets, voor bola (Asian handicap) markets, and live in-play betting are detailed therein.
• All live casino games — including baccarat, roulette, blackjack, and sic bo — are operated by certified third-party providers including Evolution Gaming, Pragmatic Play Live, and other licensed studios. Provider-specific rules apply.
• Slot games are operated by certified studios including Pragmatic Play, PG Soft (Pocket Games Soft), Spribe, NetEnt, and Microgaming. Each game's paytable and rules are accessible within the game interface.

The following conduct is strictly prohibited on the gaya11 Platform. Engaging in any of the behaviors listed below may result in immediate Account suspension, permanent ban, forfeiture of Account Balance, and/or referral to relevant authorities:

• Registering or maintaining more than one Account.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform, place bets, or gain an unfair advantage.
• Engaging in match-fixing, spot-fixing, or any form of collusion with other players or third parties to influence the outcome of any game or sporting event.
• Using the Platform for any money laundering, structuring, fraud, or other financial crime.
• Exploiting software bugs, game glitches, pricing errors, or any technical vulnerability for financial gain. Any winnings accrued through exploitation of errors may be voided.
• Harassment, threatening, or abusive behavior directed at other players or gaya11 staff via any communication channel.
• Providing false identity documents or misrepresenting your personal information during registration or KYC.
• Accessing the Platform using a VPN, proxy, or any other technology designed to mask your true geographic location.
• Facilitating access to the Platform by any person who is ineligible, including minors.

All content on the gaya11 Platform — including but not limited to the brand name, logo, website design, graphics, user interface, software, text, images, audio, and video — is the exclusive property of gaya11 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial gaming and entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publish any part of the Platform without our prior written consent.
• Reverse engineer, decompile, or disassemble any software or technology forming part of the Platform.
• Use any gaya11 trademark, logo, or brand identifier in any manner without express written authorization.
• Frame or mirror any content from the Platform on any other website or digital platform.

Any unauthorized use of gaya11's intellectual property will constitute a material breach of these Terms and may give rise to legal action.

Your use of the gaya11 Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data in connection with your use of our Services. We encourage you to read it carefully.

By accepting these Terms, you also confirm your acceptance of the Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy in relation to data processing matters, the Privacy Policy shall prevail.

You may access the full Privacy Policy at any time via the navigation menu of the Platform or by visiting /privacy-policy.

To the fullest extent permitted by applicable law, gaya11, its directors, officers, employees, agents, suppliers, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform or Services, including but not limited to:

• Any loss of winnings, profits, revenue, data, or goodwill.
• Any interruption, suspension, or termination of the Platform or any Service.
• Any technical failure, malfunction, or error in the Platform or in any third-party game or payment system.
• Any delay in processing deposits or withdrawals caused by payment providers, banking institutions, or network issues.
• Any unauthorized access to your Account resulting from your failure to maintain adequate security of your credentials.

The Platform is provided on an "as is" and "as available" basis. gaya11 makes no warranty — express or implied — that the Platform will be uninterrupted, error-free, secure, or that defects will be corrected. Your use of the Platform is entirely at your own risk.

gaya11 reserves the right to suspend, restrict, or permanently close your Account at any time and without prior notice where:

• You have breached any provision of these Terms or any associated policy.
• We have reasonable grounds to suspect fraudulent, abusive, or illegal activity on your Account.
• You have failed to comply with KYC verification requirements within the stipulated time frame.
• Regulatory, legal, or compliance obligations require us to restrict or terminate your access.
• You have requested Account closure as part of a responsible gaming self-exclusion or cooling-off period.

You may also close your Account voluntarily at any time by contacting our support team at [email protected]. Upon Account closure, any verified Real Money Balance remaining in your Account will be returned to your verified payment method within a reasonable processing period, subject to identity verification and provided no active investigation is pending.

Upon termination of your Account for any reason, all licenses and rights granted to you under these Terms will immediately cease. Sections of these Terms that by their nature should survive termination — including limitations of liability, intellectual property rights, and dispute resolution provisions — shall continue to apply.

gaya11 reserves the right to amend, update, or replace these Terms at any time. Amendments may be made in response to changes in applicable law, regulatory requirements, product developments, or operational needs. Where material changes are made, we will notify registered members via the email address associated with their Account and/or via a prominent notice on the Platform.

Your continued use of the Platform following the publication of any amended Terms constitutes your acceptance of those amendments. If you do not agree to the revised Terms, you must cease using the Platform and may request Account closure as described in Section 13 above.

The date shown in the "Last Updated" notice at the top of this page reflects the date on which the most recent revision was published. We encourage you to review these Terms periodically to stay informed of any changes.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with internationally recognized principles of online gaming law and the general principles of commercial contract law.

In the event of any dispute between you and gaya11 arising from your use of the Platform or these Terms, both parties agree to first attempt resolution through good-faith negotiation. You may initiate this process by contacting our support team at [email protected] with a written description of the dispute.

If a dispute cannot be resolved through negotiation within thirty (30) days of written notice, it shall be referred to and finally resolved by binding arbitration in accordance with internationally accepted arbitration rules. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding on both parties.

Nothing in this section shall prevent either party from seeking urgent interim relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration proceedings.

If you have any questions, concerns, or complaints regarding these Terms, or if you wish to exercise any rights under these Terms, please contact the gaya11 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly on the Platform, 24 hours a day, 7 days a week
• WhatsApp: Available 24/7 — contact details provided within your Account dashboard

Our support team includes native Indonesian-speaking agents who are available around the clock to assist with any queries relating to your Account, these Terms, or any other aspect of the gaya11 Service.